Customer Service

Pricing

Pricing on the website includes VAT unless otherwise stated. There are no credit card charges for purchases.
Clients will be notified by phone of any price changes on the website before the order is processed and any money charged to credit or debit cards.

Please note that all pricing on this site is an "invitation to treat" and not a contract.

 

Payment

We accept the following payment methods

- Google Checkout (Via our website)

- Bank to bank transfer

- Personal/Business cheque, bankers draft (made payable to NexNix Ltd)

- Credit/Debit Card (must be registered in the UK)

- Paypal (Fee's may apply)

 Your goods will be despatched once the funds have cleared provided they are in stock

 

Delivery

Most of our deliveries are sent out by a national next day courier unless otherwise stated or agreed at the time of purchase. (occasionally goods may be sent direct from our supplier if not in stock to save on delivery time).

Signing For Your Delivery - Please inspect the packaging of your goods before signing for them. Once delivered and signed for the goods are the responsibility of the purchaser.

Delayed Delivery - We will normally request payment when goods are in stock however in the unlikely event that we are unable to fulfill the order within 5 working days of payment a full refund will be made to the client. Where an agreed payment has been made a number of days in advance for the pre-ordering of new product lines etc. the client can cancel their order up to 5 days prior to the intended delivery date and a full refund will be made. No refund or cancellation can be made for items that are specifically manufactured for the customer unless agreed by us.

 

Returns

If you feel sure that a product is faulty, please ensure that the problem does not lie elsewhere in your system. If you still feel you have a faulty product please follow this procedure. Goods returned to us as faulty which are found not to be will be subject to a 15% handing fee (if the goods are of a high value the handling fee will be agreed at the time of the goods being returned) and the courier costs for returning the goods back.

- All returns must have a valid Return Merchandise Authorisation number (RMA) and must be received within 14 days of the RMA issue date. It will take upto 10 days to process your return although this is rare and the turnaround time will often be 2-3 days.

- Goods returned as an unwanted purchase will be subject to a 15% restocking fee plus any carriage charges unless agreed otherwise. There will also be an additional 2% charge if a credit card was used.

- Unless agreed prior to being returned, items must be in original packaging, with all original boxes, packing materials, manuals, blank warranty cards and any other accessories.

- If the goods are being returned by the customer, it is their responsibility to insure them for loss or damage whilst in transit. We also recommend a courier service is used that can provide proof of delivery (POD).

- Any RMA returned found to be modified, altered, tampered with or not to be defective will incur a 5% testing charge plus return shipping costs.

- Most items may only be returned within 28 days of the product’s shipping date. After 28 days, all returns must be returned to the manufacturer.

 

Distance Selling Regulations

All goods sold by us over the phone, by fax, by mail order or over the internet will be subject to distance selling regulations, for more info on this please click here.
Goods where an RMA is requested under these regulations are subject to the following terms -

- An RMA number must be obtained from us prior to the goods being returned.

- All items must be as new in their original packaging with all original boxes, packing materials, manuals, blank warranty cards and any other accessories.

- Consumeables such as batteries for remote controls should be unused and sealed, these are chargeable items if this is not the case.

- The responsibility for returning the item to us insured with proof of delivery is down to the customer.

- There will be a 15% handling fee for the testing of items returned and a 2% charge if a credit card was used.

- Any delivery costs incurred by us will not be credited, this will be the actual cost which is often more than our standard £10 + VAT delivery charge.